Repair policy

Hello,

For us is really important to have a really good customer service. We built everything handmade and this way of working is hard and sometimes there are mistakes. We repair tattoo tools if damaged or faulty, please return your order to the following address and We will repair your power supply or tattoo tool or send a replacement as soon as possible. We will  charge postage for sending back. After guarantee pass you can send to us the power supply or tattoo tool and we will repair it for a small amount of money. If something happens to your power supply you can send us an email( hardcraftco@gmail.com)  with your serial number and your name and we will reply to you as soon as possible. It may occurs than the failure does not come from the power supply.

Hard Craft CO 

Bolivia 239 entlo 2a

08020

Barcelona

Spain. 

 When sending your power supply or tattoo tool back, please add a return address and a note stating what is wrong with the machine with ALL your contact information.

For customers outside the EU, when you send the power supply or tattoo tool back, add on the postal description that the machine is for repair.

WE ARE NOT LIABLE TO PAY IMPORT TAXES ON MACHINES BEING SENT BACK OR FOR REPAIR.  WE DID NOT BUY THE MACHINE FROM YOU. All charges will be down to the BUYER/OWNER of the tattoo tool .  If there are charges imposed on us, the power supply will be sent back to the buyer/owner untouched or the buyer/owner will be charged accordingly.

 

Thanks !