Warranty policy

Hello,

We want to make you happy. We build everything by hand and this way of working is hard and sometimes there are mistakes. If you find any problem with your new Hardcraft Co product please return your order to the following address and we will repair it or send a replacement as soon as possible. Once your warranty is over you can send to us the power supply or tattoo tool and we will repair it for a accessible price. If something happens to your power supply you can send us an email ([email protected])  with your serial number and your name and we will reply to you as soon as possible. It may occur that the failure does not come from the power supply.

Hard Craft CO 

Bolivia 239 entlo 2a

08020

Barcelona

Spain. 

When sending your power supply or tattoo tool back, please add a return address and a note stating what is wrong with the machine with ALL your contact information. We will charge the return shipping.

For customers outside the EU, when you send the power supply or tattoo tool back, add on the postal description that the machine is for repair.

WE ARE NOT LIABLE TO PAY IMPORT TAXES ON MACHINES BEING SENT BACK OR FOR REPAIR.  WE DID NOT BUY THE MACHINE FROM YOU. All charges will be down to the BUYER/OWNER of the tattoo tool .  If there are charges imposed on us, the power supply will be sent back to the buyer/owner untouched or the buyer/owner will be charged accordingly.

You can also click here and follow the steps to request a budget and/or repair service!

Thanks !